Customer Success Manager
Company: Calpion/Plutus Health
Location: Addison
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Salary: About Artemis ABA Inc.
Artemis ABA Inc. is a technology company revolutionizing the ABA
field through our proprietary, AI-powered platformbuilt on
Salesforcethat streamlines clinical workflows, billing, scheduling,
and compliance. Designed with ABA professionals in mind, Artemis
delivers intuitive, scalable solutions that power smarter care
delivery and operational excellence. Position Summary We are
seeking a proactive, relationship-focused Customer Success Manager
to ensure our clients achieve maximum value from the Artemis
platform. This role combines account management, product
enablement, and strategic consultation to drive adoption,
retention, and growth across our customer base. Key
Responsibilities Serve as the primary point of contact for assigned
client accounts. Onboard new customers, ensuring a smooth
transition from sales to implementation. Develop a deep
understanding of customer workflows, goals, and success metrics.
Drive platform adoption through training, best practices, and
proactive engagement. Conduct regular business reviews (QBRs) to
assess platform usage and ROI. Collaborate with the product team to
relay client feedback and feature requests. Identify upsell and
cross-sell opportunities in partnership with the sales team. Manage
client escalations with urgency and professionalism. Maintain
accurate records of customer interactions, issues, and success
plans in CRM. Requirements Bachelors degree preferred (Business,
Healthcare Management, or related field). 36 years of Customer
Success, Account Management, or Implementation experience in a SaaS
or healthcare technology setting; ABA/RCM domain knowledge is a
plus. Strong client relationship management skills with a
consultative approach. Excellent communication, presentation, and
problem-solving abilities. Proficiency in Salesforce or other CRM
platforms. Ability to manage multiple accounts and priorities
simultaneously. High level of ownership, initiative, and
follow-through. What We Offer Competitive salary Health, dental,
and vision insurance, 401k Work with an innovative, fast-growing
healthcare technology company.
Keywords: Calpion/Plutus Health, North Richland Hills , Customer Success Manager, Sales , Addison, Texas
