Float Teller (North Branches)
Company: Neighborhood Credit Union
Location: Prosper
Posted on: April 1, 2026
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Job Description:
Description To be a key player in helping to ensure the success
of a Retail branch, including branch operations and the development
of front-line staff. Knowledge of the digital channels and branch
technology, empowering members to embrace this technology while
effectively educating them on the ease and convenience. Maintains
an enthusiastic approach to receiving members and visitors at the
branch and guiding them through their transactional and member
service requests while uncovering their financial needs and
actively suggesting products and services to help them achieve
their goals. Sets the tone and leads by example to other branch
employees. Maintains ownership of doing the right thing for the
member while embracing Neighborhood Credit Union’s core values and
mission of building financial relationships in our communities.
ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for
the efficient, effective, and accurate performance of Teller
functions. Helps control the flow of traffic at the branch while
creating a pleasant, welcoming, and secure environment for all who
enter. Provides world class service as they serve members through
financial transactions and guide them with in- branch technology
that may include: Processing deposits to share, share draft, and
other savings accounts. Disbursing cash or check withdrawals.
Monitoring deposit amounts and examining documents for endorsement
and negotiability. Providing official checks and credit card
advances. Receiving loan payments and service charge payments for
services. Processing transfers between accounts as required.
Redeeming US Savings Bonds. Strongly advocates Neighborhood Credit
Union’s digital channels while educating members on the ease of
utilizing these services. Assists members with service requests
while educating members on best possible solutions and future
options to provide them with the most efficient member experience.
Actively markets and cross-sells current and new products and
services of the credit union and educates members on the features
and benefits of new, as well as existing services. Knowledgeable on
the functionality of both Interactive Teller Machine and NEXT
self-help kiosk technology with ability to act as a support
employee at current branch or another branch, if necessary. 2.
Assumes responsibility for establishing and maintaining effective,
professional relationships within the organization, with members,
and within the community. Maintains ownership of delivering a
consistent exceptional member service experience to visitors and
members alike. Encourages member usage of online reviews to
validate service delivery standards. Maintains privacy of member
account information. Follows all policies and procedures regulated
by the credit union, including guidelines for preventing fraud and
robbery, as well as governmental policies and procedures. Ensures
members’ requests and questions are promptly resolved. 3. Assumes
responsibility for establishing and maintaining effective
communication and positive working relationships with management
and within the organization. Cognizant of individual sales goals,
branch production and impact to organizational success; Leads by
example with integrity and approaches sales opportunities with
confidence and enthusiasm. Assists other departments in meeting the
needs of members, when necessary. Attends meetings as required.
Keeps Branch Manager informed of any significant problems or
concerns. 4. Assumes responsibility for related duties as required
or assigned. Heavily involved in vault operations, ordering of cash
and monitoring of recycler cash flow. Assists Branch Manager in
regulating necessary vault/cash audits and supplying Compliance
with necessary monthly documentation. Compiles branch month end
work boxes and coordinates with Facilities for pick up. Ensures
branch supplies are maintained. Accurately balances transactions at
end of business day, Performs such other functions that might be
needed from time to time and assists others to complete tasks and
work assignments. Qualifications Education/Certification: High
School graduate or equivalent Required Knowledge: Knowledge of
policies and procedures. Basic understanding of credit union
operations. Experience Required: One to two years of related
experience Skills/Abilities: Excellent communication and public
relations skills. Ability to analyze accounts. Attentive to detail.
Well organized. Ability to assist others. Able to use 10-key, PC,
teller terminal, telephone, card machine, and all related business
equipment.
Keywords: Neighborhood Credit Union, North Richland Hills , Float Teller (North Branches), Retail - All , Prosper, Texas
