Digital Experience Analyst - Remote
Company: Disability Solutions
Location: Fort Worth
Posted on: April 19, 2024
Job Description:
Location:Rosedale Office BuildingDepartment:IS
EpicShift:Standard Weekly Hours:40Summary: While this job is
remote, you must live in the state of Texas. In this role, you are
a vital member of the Digital Experience team providing direct
support to the development and implementation of the Digital
Experience roadmap, including working with administration, medical
directors, physicians, and other staff/ teams as applicable. This
role requires a customer-focused, data-driven, strategic,
organized, innovative, tech savvy , and passionate communicator who
strives to help patients, clinicians, and healthcare team members
effectively engage in a variety of digital experience initiatives.
This position is remote within the state of Texas. Employee must
travel on site quarterly for strategic planning and periodically
per the direction of the Vice President of the division. This
position is an emerging experience and information technology
professional within the Digital Experience Analyst family. Under
the supervision of a Product Owner or Product Manager this position
participates in the implementation, testing, installation and
support of applications and related technologies that drive our
customers' experiences. Expected activities include, but are not
limited to:
- Modification and upgrade of applications and related
technologies as needed to meet user and vendor requirements,
technological innovation, or strategic goals.
- Supporting communication tools and web applications.
- Definition and development of KPIs , metrics, and reports
- Participation in the resolutions and issues associated with any
technology or application that impacts our customers'
experiences
- Diagnosis of failures encountered in application software and
related technologies
- Communication and documentation of all relevant items and
activities
- Participate in meetings with customers and internal
stakeholders to understand the business objectives and rationale
behind specific customer requests
- Assist the product management team with discovery, requirements
gathering, and breaking down goals into actionable tasks.
- Assist in developing test plans to ensure that solutions will
meet defined requirements Qualifications:
- A BA/BS degree in an Information Technology, Business,
Marketing or related field is required.
- Position requires 2 or more years of combined experience in a
healthcare, healthcare IT or marketing technology setting with a
focus on creating, implementing, developing, or optimizing
technology-related programs.
- Epic Healthy Planet or Cheers certification highly
preferred.
- Comfortable with ambiguity.
- Strong analytical and multi-tasking skills.
- Ability to interact effectively with cross-functional
peers.
- Ability to hear and communicate with others in a clear,
understandable, and professional manner.
- Demonstrated use of good written and verbal communication
skills.
- Comfortable exercising decision making in areas of
responsibility. Licensure, Registration, and/or Certification:
- Relevant Information Technology, experience, or virtual health
certifications preferred.Epic certification required within 6
months from employment, including 2 test retakes.
- If position does not support Epic, then a relevant
certification designated by the AVP/VP is required within 12 months
from employment. About Us: Cook Children's Health Care System Cook
Children's Health Care System offers a unique approach to caring
for children because we are one of the country's leading integrated
pediatric health care delivery organizations. Patients benefit from
the integrated system because it allows Cook Children's to use all
of its resources to treat a patient and allows for easy
communication between the various companies by physicians with a
focus on caring for children and adolescents. Cook Children's is an
EOE/AA, Minority/Female/Disability/Veteran employer.
Keywords: Disability Solutions, North Richland Hills , Digital Experience Analyst - Remote, Professions , Fort Worth, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...