Store Manager (Bilingual)
Company: Community Choice Financial Family of Brands
Location: Fort Worth
Posted on: April 23, 2024
Job Description:
Overview: Store Manager (Bilingual) As a Store Manager ("SM"),
you will assist in managing overall store performance by overseeing
account management and recovery processes and providing an
unmatched positive customer service experience. Whether it's
building customer relationships or demonstrating new sales
techniques, you will work daily to set an example and become a key
contributor in achieving the store's success. While you're helping
your team and the business grow, we'll provide you with ongoing and
comprehensive training and development programs to take your career
to the next level. Responsibilities: Develop customer relationships
to build new business, maintain store profitability, and further
brand loyalty and recognition. Work to grow your store by
leveraging business-to-business partnership opportunities,
obtaining referrals, participating in and hosting in-store and
community events. Coach and develop Team Members and assist with
employee management and training in order to maximize the team's
potential. Assist in managing overall store performance by meeting
Key Performance Indicators (KPIs) and tracking, analyzing, and
training Team Members on various performance reports. Maintain
office security and conduct proper opening and closing procedures,
including management of vault, cash drawer, and bank deposits.
Oversee account management and recovery processes while maintaining
a focus on customer service to prevent loss and charge off
accounts. Partner with vendors on auctions, vehicle sales, and
moving consignment. Ensure a work environment that upholds
compliance with Company policies and procedures, as well as local,
state, and federal laws and regulations. Assist in running the
store and day-to-day operations in the absence of the General
Manager. Utilize personal vehicle to complete bank deposits and
other Company business throughout the workday. Work efficiently in
a rapidly changing and fast-paced environment and handle multiple
challenging tasks with ease to meet individual and team performance
standards. Utilize strong interpersonal skills to communicate and
interact with customers and Team Members at all levels. Ability to
maintain a full-time work schedule with regular in-person
attendance, including limited Saturday hours, is required for this
position. A full-time work schedule for this position includes, at
a minimum, 40-hours per week. Qualifications:
- High School Diploma or equivalent required
- Minimum 1-2 years of key holder, supervisory, and management
experience
- Excellent verbal and written communication skills
- Ability to work phone, Point of Sale, Microsoft Office, and
other systems
- Valid driver's license, auto insurance, and personal vehicle to
use throughout the workday (mileage compensated)
- Must be at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check
required, including motor vehicle report, and other background
checks as required, (certain state and local applicant exemptions
may apply)
- Physical demands for this position frequently include: the
ability to remain in a stationary position, move about freely
inside and outside of the store, and the operation of mechanical
controls, such as a keyboard. Preferred Qualifications and Skills
- Associate degree or higher
- Leadership in a sales or customer service-oriented
position
- Experience in retail, sales, or financial industry
- Bilingual English/Spanish is a plus and may be required for
certain locations What We Offer: Our Benefits Include :--- A
comprehensive new hire training program designed to help set you up
for success--- Access to a robust learning management system, full
of e-learning modules and training programs to help boost your
professional and personal development--- Paid on-the-job training &
professional development programs --- Multiple coverage levels for
Medical, Dental, & Vision--- Group Health & Wellness Program, plus
special savings on retail items, travel, entertainment, and more---
Traditional 401(k) and Roth 401(k) with Company match--- Options
for Flexible Spending Accounts and Health Savings Accounts--- Basic
and AD&D Life Insurance--- Optional pet insurance--- Voluntary
benefits, including short-term and long-term disability insurance,
accident, critical illness, and hospital confinement insurance---
Diverse Culture and Inclusive Environment Based on current benefit
offering, which is subject to change with or without notice.
Certain benefits are subject to the terms and conditions of the
governing plan documents which should be consulted for additional
details and eligibility requirements.Our Commitment to Diversity,
Inclusion & BelongingDiversity at the Community Choice Financial
Family of Brands is one of the driving forces behind our Company's
success and we are committed to hiring, developing, and retaining
talent of various backgrounds who demonstrate our shared values. We
have worked to create a welcoming and inclusive environment where
Team Members can collaborate freely to help spark innovation, drive
creativity, advance their skillset, and move their career forward.
Our commitment to diversity isn't just about the work we
accomplish; it's about fostering a sense of belonging where
talented Team Members can bring their whole selves to work to help
maximize their full potential.Our Workplace Awards and
RecognitionWe are honored to be recognized as a Military Friendly
Employer for 2021, 2022, and 2023, a Best Company to Work for by
InHerSight, and have received designation as a Top Employer for
Hispanic and Latinos by HLPA in 2022 and 2023. About Us Community
Choice Financial Family of Brands ("CCF") is a leading retailer of
financial services to unbanked and underbanked consumers. CFF is
the parent company to eleven brands including TitleMax , TitleBucks
, InstaLoan Check Into Cash , Cash 1 , Check Smart , Easy Money ,
Rapid Cash , and Speedy Cash . With more than 1,700 retail
storefronts and several online products available in 20+ states,
CCF is steadfast in our commitment to help people across the
country get access to the short-term financial services they need
when they need it the most. Store hours, schedules, and/or the
minimum number of hours required for this position may be subject
to change by brand entity and at the sole discretion of the
Company. Speak with your recruiter for the most up-to-date hourly
requirements. The information contained herein is not intended to
be an all-inclusive list of the duties and responsibilities of the
job, nor is it intended to be an all-inclusive list of the skills
and abilities required to do the job. The Company may, at its
discretion, revise the job description at any time, and additional
functions and requirements may be assigned by supervisors as deemed
appropriate. Requirements, skills and abilities included have been
determined to illustrate the minimal standards required to
successfully perform the position.Important: The Community Choice
Financial Family of Brands will never ask you for banking or other
payment information at any point during the interview or hiring
process, nor will we conduct an interview via text message. Any
official email correspondence will come from the In-store positions
are in-person only, remote options not available. The Community
Choice Financial Family of Brands is committed to providing an
inclusive workplace free of discrimination based on race, color,
religion, sex, age, national origin, military status, disability,
pregnancy, sexual orientation, gender identity or expression,
genetic information or any other characteristic protected by
applicable law. Candidates of all background are encouraged to
apply. CCFI Companies, LLC is an equal opportunity employer.
Keywords: Community Choice Financial Family of Brands, North Richland Hills , Store Manager (Bilingual), Other , Fort Worth, Texas
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