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Senior Analyst, Customer Accounts

Company: XPO Logistics
Location: North Richland Hills
Posted on: June 12, 2021

Job Description:

Logistics done differently.

Join XPO Logistics, a company named among the most admired in the world by Fortune and one of America's best employers by Forbes. As a Senior Analyst, Customer Accounts, you will be expected to perform trend analysis, proactively identify and drive resolutions, and be the advocate for the customer. Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

  • Perform trend analysis to provide strategic and actionable business insights that enable operations or customer to make data-driven decisions
  • Facilitate operational reporting for monthly, quarterly business reviews for assigned focus accounts
  • Assist with query building, dashboard generation, and report templates
  • Ensure the quality of reports delivered to customers including: proofreading and editing reports, checking numbers & report findings, and ensuring the overall formatting and visual consistency of the reports
  • Monitor utilization and partner with customers to develop strategies to ensure best use of our service and help achieve maximum value

What you need to succeed at XPO:

At a minimum, you'll need:

  • Bachelor's degree or equivalent related work or military experience
  • 2 years of experience supporting customers with operational and technical issues, including deep analysis and status reporting
  • Experience with Microsoft Office products such as Excel and Word
  • Analytical and problem-solving skills

It'd be great if you also have:

  • Bachelor's degree or equivalent related work or military experience
  • LTL industry experience
  • Excellent verbal and written communication skills with the ability to manage difficult customer conversations
  • Ability to operate with minimal guidance and structure in a fast-paced, client-focused environment

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth

Job Segment: Copy Editor, Proofreading, Logistics, Supply, Supply Chain, Creative, Operations

Apply now "

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Keywords: XPO Logistics, North Richland Hills , Senior Analyst, Customer Accounts, Other , North Richland Hills, Texas

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