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Specialist, Collections

Company: XPO Logistics
Location: North Richland Hills
Posted on: November 16, 2020

Job Description:

Logistics done differently.At XPO Logistics, we look for employees who like a challenge and find ways to advance our processes so that they are more effective and efficient. As the Specialist, Collections, you will support the collections functions by partnering with our customers to resolve issues and collect on outstanding balances. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. Pay, benefits and more.Select the appropriate benefits paragraph. What you’ll do on a typical day:Provide correspondence and supporting documentation in a fast paced, goal-oriented collections department in a timely mannerEfficiently use resources to research, resolve and respond to complex customer issues Make a minimum of 30 outbound calls per day on outstanding accountsIdentify collections issues and forward them for resolutionProvide customers with correspondence Perform uploads to customer websitesAbility to effectively probe in conversations to understand customer’s wants and needsConsult and guide customers to the appropriate next step based on their situationDeliver exceptional customer experience in all interactions through inbound and outbound calls to meet goals Demonstrate the ability to handle situations which may require adaptation of response according to customer responsePerforms other duties as assignedWhat you need to succeed at XPO:At a minimum, you’ll need:1 years of high-volume collections experienceExperience with Microsoft Office products including ExcelIt’d be great if you also have:High school diploma or equivalent educationStrong knowledge of Mainframe, Oracle, and GetPaid systemsUnderstanding of rule sets/rate aids and contractsExcellent written and verbal communication Ability to prioritize and manage multiple responsibilitiesIncredible work ethic, strong attention to detailGoal-oriented with solid problem-solving skillsBe part of something big. XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Keywords: XPO Logistics, North Richland Hills , Specialist, Collections, Other , North Richland Hills, Texas

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