NorthRichlandHillsRecruiter Since 2001
the smart solution for North Richland Hills jobs

Premium Care Specialist

Company: XPO Logistics
Location: North Richland Hills
Posted on: November 16, 2020

Job Description:

Logistics done differently.At XPO Logistics, we are constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. As a Senior Customer Service Representative, you will join our Customer Experience Team to ensure XPO is providing best-in-class service while partnering with our customers. You will be expected to perform trend analysis, proactively identify and drive resolutions, and be the advocate for the customer. Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan. What you’ll do on a typical day:Serve as primary Customer Care contact for large strategic and national accountsDevelop collaborative relationships with the Sales executives of assigned accountsHave a thorough understanding of XPO LTL operations in order to resolve transactional issues and engage the operational team as necessary for assistance on recurring issues that need corrective actionsBe the primary point of contact and build long-term relationships with assigned accounts utilizing phone, email, and other channels of communicationTake ownership of customer needs and work internally on behalf of the customerMake customer focused decisions using data, processes and creativityMeet and exceed performance expectations in defined areas such as Customer Satisfaction and Production goalsWhat you need to succeed at XPO:At a minimum, you’ll need:2 years of experience in customer serviceExperience with Microsoft Office products such as Word, Excel and Outlook It’d be great if you also have:1 year of transportation industry experienceFlexibility to work a variety of shifts, Monday through Friday between 6am-6pmKnowledge of and familiarity with commonly used concepts, practices, and procedures related to customer carePleasant and professional communication skills and phone etiquetteAbility to identify and help implement continuous improvement opportunitiesTake-charge attitude: capable of taking on the challenges of providing excellent customer careExcellent analytical skills including Microsoft Excel experience (pivot tables, v-lookups) Familiarity with CRM technology such as SalesforceBe part of something big. XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Keywords: XPO Logistics, North Richland Hills , Premium Care Specialist, Other , North Richland Hills, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL Trucking Jobs
Description: Artur Express is Hiring Regional amp OTR CDL A Truck Drivers. Are you ready to earn more for being an EXPERT driver Speak to a recruiter for more info: 855 554-0590 YOU CHOOSE YOUR BASE PAY (more...)
Company: https://driveforartur.com/st-louis-missouri-compan
Location: The Colony
Posted on: 11/29/2020

CDL-A Company Truck Driver - Make Up to $65k
Description: Come Join The Hill Bros Family And Get The INCREASED PAY YOU Deserve Company drivers: Increased base pay to 0.50/mile up to 0.04 cents per mile for productivity A 100 per month safety (more...)
Company: Hill Brothers Transportation
Location: The Colony
Posted on: 11/29/2020

CDL Trucking Jobs
Description: Artur Express is Hiring Regional amp OTR CDL A Truck Drivers. Are you ready to earn more for being an EXPERT driver Speak to a recruiter for more info: 855 554-0590 YOU CHOOSE YOUR BASE PAY (more...)
Company: https://driveforartur.com/st-louis-missouri-compan
Location: Rowlett
Posted on: 11/29/2020


Appointment Scheduling
Description: Our organization is Expanding quickly and we are looking for several people who are inspired and active self starters to join our business. You are going
Company: Logansinc
Location: Rowlett
Posted on: 11/29/2020

Medical Assistant
Description: Position Summary Texas Oncology is looking for a full-time Medical Assistant to join our team This position is for the Rowlett location with travel twice a week to the Allen location. Texas Oncology is (more...)
Company: Texas Oncology
Location: Rowlett
Posted on: 11/29/2020

Truck Driver Training Class A CDL - No Experience!
Description: Roadmaster Drivers School features: Short 3 To 4 Week CDL Training Programs Hands-On Truck Driver Training Classes Available During The Day Classes Forming Weekly Tuition Assistance Available (more...)
Company: Roadmaster Drivers School
Location: Rowlett
Posted on: 11/29/2020

Owner Operator Truck Driver
Description: Ascent Global Logistics is looking for Owner Operators If you want to make a lot of money driving for one of the best transportation companies in
Company: Ascent Global Logistics
Location: The Colony
Posted on: 11/29/2020

Immediately Hiring (Part Time): Want A Quick $300 Today?
Description: SurveyVoices.com/GetPaid1
Company: SurveyVoices
Location: Rowlett
Posted on: 11/29/2020

Key Carrier Coordinator
Description: The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting (more...)
Company: HomeGoods
Location: Wylie
Posted on: 11/29/2020

Appointment Scheduling
Description: We are currently seeking work from home customer service, appointment setting, telemarketing and data entry representatives. You're main responsibility is to supply specialized guidance to our current (more...)
Company: Tima
Location: Wylie
Posted on: 11/29/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

North Richland Hills RSS job feeds