Logistics done differently.
Fortune Magazine named XPO Logistics among the most admired
companies in the world, and Forbes listed us as one of America’s
best employers. As the Manager, Collections, you will support and
manage the performance and productivity of the team in relation to
Accounts Receivable (AR) collections. You’ll also provide ongoing
feedback, development and guidance to team members. Become a part
of our growing, dynamic team and we'll help you develop your career
to a level that will exceed your expectations.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive
compensation and a generous benefits package, including full health
insurance (medical, dental and vision), 401(k), life insurance,
disability and the opportunity to participate in a company
What you’ll do on a typical day.
Ensure that collection activities (customer interactions and
collection call volume standards) are performed on all accounts
with a past due Accounts Receivable (AR) balance
Drive performance metrics, such as Days Sales Outstanding (DSO)
Aging accounts and bad debt percentage
Establish relationships with business partners in sales,
onboarding, corrections, credit and billing to drive strategic
Partner in the development of the collection system strategy
that includes the delivery of strategic and operational processes
and system processes
Analyze data to make recommendations on forecasting budgets,
service measurements and staffing needs
Drive improvements in collection system strategy including
changes in operational, SOPs and training.
Participate in planning and estimate cycles for setting goals
for the collection’s organization based on fluctuations in the
Collaborate with team on accounts to proactively identify areas
of potential risk to mitigate escalations.
Effectively communicate updates to senior management on accounts
status/challenges and collection strategy of collections by team,
in addition to individual risks within the portfolio of
Understand and practice the requirements of the SOX and Internal
Controls for the department with the ability to identify
deficiencies in the requirements and support procedure changes to
Promote a positive and engaged team through creation of a
supportive and engaging work environment that promotes
collaboration, training and development
Coach, develop and motivate team in reaching new skills,
knowledge and effective communication
What you need to succeed at XPO:
At a minimum, you’ll need:
Bachelor’s degree or equivalent related work or military
5 years of experience in B2B collections, supervisor or manager
level experience working with software and system tools that
support the collections process
Experience with Microsoft Office
It’d be great if you also have:
Transportation industry or accounts receivable/financial
Experience utilizing Oracle 11R2, R12, and/or GetPaid
Familiarity with reserve methodologies
Ability to prioritize changing competing priorities
Experience leading and developing a newly organized team
Advanced skills with Microsoft Excel
Be part of something big.
XPO is a leading provider of cutting-edge supply chain solutions
to the most successful companies in the world. We help our
customers manage their goods most efficiently using our technology
and services. Our greatest strength is our global team – energetic,
innovative people of all experience levels and talents who make XPO
a great place to work.
We are proud to be an Equal Opportunity/Affirmative Action
employer. Qualified applicants will receive consideration for
employment without regard to race, sex, disability, veteran or
other protected status.
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and skills required
of personnel so classified. All employees may be required to
perform duties outside of their normal responsibilities from time
to time, as needed.