IAM Technical Communications Senior Associate

Company: DTCC
Location: Coppell
Posted on: May 6, 2025

Job Description:

Are you ready to make an impact at DTCC?

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

The Organizational Change Manager will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This role will focus on the people side of change, including changes to business processes, systems and technology, job roles, and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance.

Your Primary Responsibilities:

Strategy and Planning:

Develop change management strategies based on a situational awareness of the details of the change and the groups being impacted
Create change management plans that outline the approach for communications, training, partner engagement, and resistance management
Consult and engage with senior leaders, managers, and supervisors to support change

Communication:

Develop and deliver communications that inform and engage partners at all levels of the organization
Ensure that relevant information is disseminated effectively and in a timely manner

Training and Support:

Coordinate with human resources and other departments to ensure that training programs are aligned with the change
Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions

Impact Analysis:

Conduct impact analyses, assess change readiness, and identify key partners
Evaluate the effects of change on employees and ensure that any negative impacts are minimized
Track and report on the progress of change initiatives, providing updates to partners and adjusting strategies as necessary
Use feedback mechanisms to monitor the effectiveness of change management activities

Continuous Improvement:

Apply a structured methodology and lead change management activities
Assess the change impact and manage change readiness and adoption

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

Minimum 6 years of related experience
Bachelor's degree (preferred) or equivalent experience

Talents Needed For Success:

Minimum 5 years in leading service excellence and organizational change management within IT governance and process improvement domains
Demonstrated ability to design and implement IT governance frameworks and process optimization strategies that drive service excellence
Proven track record of managing and executing large-scale change initiatives, ensuring alignment with IT governance standards and business objectives
Strong leadership skills with experience in guiding cross-functional teams through transformational changes in IT processes and governance
Excellent communication and facilitation skills, with the ability to engage and influence partners at all levels, including executive leadership
Strategic thinker with a focus on continuous improvement, adept at finding opportunities for enhancing IT service delivery and governance practices
Resilient and adaptable, capable of navigating complex change scenarios and maintaining service excellence during transitions

We offer top class training and development for you to be an asset in our organization!

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

Learn more about Clearance and Settlement by clicking here .
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Keywords: DTCC, North Richland Hills , IAM Technical Communications Senior Associate, IT / Software / Systems , Coppell, Texas