Remote Help Desk Engineer

Company: Yoh
Location: Dallas
Posted on: May 3, 2024

Job Description:

Our client is seeking a Windows Server Engineer for a Direct hire posiition in DFW. -
Salary range $100k - $120k, based on education, certifications and/or experience
Hybrid 2 to 3 days per week. The Windows Server Engineer is responsible for providing technical expertise and advanced troubleshooting of Microsoft systems (Windows, IIS, SQL) in support of software products across various environments and technologies, such as public and private clouds, networking, servers, databases, and system performance.
Support, troubleshoot, and maintain Microsoft Windows and IIS systems for SaaS infrastructure located on-premises and within AWS.
Manage Windows web services, third party SSL certificates and general Windows server configurations, including patch installation and web server security.
Troubleshooting high-priority IIS/Web services issues and perform in-depth technical root cause analysis.
Experience in resolving complex performance issues (response time, throughput, etc.).
Work with internal and external clients with varying degrees of skillsets ranging from end-users to experienced IT teams to resolve highly complex Windows server, IIS and network technical issues.
Maintain, monitor, and analyze performance of systems using SCOM or any other monitoring software.
Analyze and resolve customer technical issues affecting operations, escalating to other departments as needed.
Work closely with cloud engineers and development teams on issue resolution and process improvement.
Work on projects either independently or as part of a team.
Provide operational support such as server monitoring, patching, and other duties as required. (SCOM, SCCM, WSUS)
Technical expertise with Windows, IIS, databases, and data access technologies
5 years supporting and administering Windows system.
5 years supporting web-based applications running Microsoft IIS.
3 years supporting and administering Microsoft System Center Operations Manager
3 years supporting and administering Microsoft Hyper-V infrastructure.
Expertise in administering and managing Microsoft System Center Operations Manager and Configuration Manager
Experience in Managing Windows Updates and Patching Windows servers using Windows Server Update Services (WSUS)
Basic understanding of AWS Cloud Infrastructure
Bachelor's Degree in Information Systems/Computer Science (or related discipline) OR Microsoft Certifications (one of below)
oAdministering Windows Server 2012R2/2016/2019/2022
oUniversal Windows Platform
Must be strong in Windows Server fundamentals (administration, including Active Directory (AD), DNS and Group Policy).
Fundamental knowledge of networking, common protocols, mail routing and different mail authentication/protocols.
Ability to communicate and interact effectively, in a professional manner with technical and non-technical staff (both verbal and written).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit - to contact us if you are an individual with a disability and require accommodation in the application process.

Keywords: Yoh, North Richland Hills , Remote Help Desk Engineer, Engineering , Dallas, Texas